I regularly order items online from many different retailers and I can assure you, Journey's competitors do not handle business this way. I was offered a coupon that is available to everyone who goes online for my inconvenience with their neglect of service, which in and of itself is funny Journey's, no need to ask me to respond through a website or to apologize, you failed. You didn't notify in a timely manner, or even at all until I reached out to Journey's and then insulted me with a coupon that is already on-line for all.
While they were quick to ship my order they sent me the wrong size and now I'm unable to have the boots I wanted in the size I actually ordered because they're sold out. Their customer service doesn't seem to care to rectify any issues made on their end. This was my first and last time purchasing from them and would recommend that anyone else not waste their time and money with this company.
Maximum non-coincidence! Completely indifferent and disrespectful attitude towards the buyer! I placed an order using the forwarding service with Nova Poshta Shopping, so I was able to check the order only in my country.
And such a deception! L Armstrong says "Never again. They sent the wrong shoes and put all of the hassle and effort to return them on me. Spent over 45 minutes dealing with various "customer service" people. I wish I had looked at this site or sitejabber first. Rose A says "Awful and incompetent online customer service agents.
Had issues with online order I placed and it was ridiculous trying to call and deal with it. I will never shop online here again. Took so much time to get any kind of resolution and inconsistent information. Zappos for me going forward, or any other online shoe retailer. Gabriela G. I've seen plenty of reviews about this on the internet concerning Journey's and duplicate charges, I just wish I had read them before purchasing from Journeys.
They double charged my account! It put my account in the negative and I was charged an overdraft fee by my bank. We are unable to pay for overdraft fees. Now not only was my account charged but I'll be forced to pay an overdraft fee. My bank requested a letter from them explaining their error and their response was that there was no error as the other charges were simply authorization charges and will drop off.
Terrible business practices. Save yourself and just shop somewhere else. My package was supposed to go to a FedEx pickup location. I received an email at a later date saying my package was being returned to the sender, due to the FedEx pickup location being closed which wasn't shown on the website when this location was picked.
After receiving this message, I first contacted FedEx to see if I could pick the package up, which they said I would have to contact the sender. I then went into a journeys location Springfield Mall, where it said the package was being sent to , to ask if the package was there, at which time the mgr on duty stated it was not there yet, but that it would be refunded back once it came to the store.
The mgr stated that I could at that time repurchase, which I didn't want to do because the purchase was cheaper online. She then advised me to contact customer service. I contacted customer service on 3 different occasions online chat , with each representative telling me the same thing, that they put in a new request to have the package redelivered to me, at my hone address.
They all verified my address and said I would receive an email with a new delivery confirmation number me, once processed. Today, I called the customer service number, and spoke to a representative.
The chain likes to "work with our vendors a little more than that," Mr. Gallione says. Journeys buyers often design shoes for vendors: For example, they're helping Dr. Martens make its sandals thinner-soled, or more "Euro.
More important, Journeys is one of few chains that understand boys like Sam Mainster -- suburban boys for whom dirt is a point of pride; boys who only secretly care what they're wearing. They are a notoriously "elusive" demographic to reach -- they don't read much; they watch MTV but not much else -- but they aren't typically big spenders like teenage girls and urban boys.
Traditionally, retailers have ignored them. And that may be why suburban boys are more willing to pay full price, explains Sarah Proctor, a year-old assistant manager at the Journeys store in Springfield, Va. Still, they are relatively slow to adopt new trends and fickle about how much style they'll tolerate. Journeys takes little for granted in predicting their tastes. It checks and changes inventory once a week and places orders no more than three to five months in advance.
Most teen retailers have had a trying year. American Eagle Outfitters Inc. Company executives, meanwhile, are cautiously signaling a strong holiday for Journeys.
Wednesday, in a conference call, Hal Pennington, chief executive of parent company Genesco Inc. But some have managed the crisis better than others. In the case of Journeys Group, which operates 1, Journeys, Journeys Kidz and Little Burgundy stores across North America, certain key strategies and advantages helped the retailer outperform competitors this quarter.
With consumers making a general shift toward casual and athletic footwear, Journeys was in a good position to reap the benefits of consumer demand. As a result, the chain saw increases in both store and e-commerce sales compared with pre-pandemic levels. Journeys, in particular, has benefited from having strong relationships with a diverse array of suppliers and brands across multiple factories.
These relationships, Vaughn said, have helped ensure that Journeys has enough core product to sell to consumers, an advantage that many independent footwear retailers currently lack.
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