I blame Belinda and the only manager in all of Texas in the fraud department, acting like they own this place, overly rude. Same thing happened to me. Is there any good reason to keep the Premier card anymore? Because I use almost exclusively for entertainment bonus spend. That is going away. I knew where this was going. What is interesting to me is that Citi had to actually call Chase without you on the line.
I was always under the impression they could independently verify your Chase acct either thru CR or back end access. Every bank has pros and cons. And P. This system makes a ton of sense. Talk about loading up on logic fallacies. No, their system really makes no sense and Mark has stated clear reasons for what he thinks is flawed.
Everything you stated is factually wrong. I rate your comments total BS! Sorry to hear that Jill. I went through a similar nonsensical procedure with CapitalOne. This is even after uploading a copy of my SIN card and drivers license through a secured link. Will never do business with CapitalOne again. Try a second time, file the alert, call to confirm, be assured purchase will go through……….. Haha, jokes on me.
I am beyond glad to have found this article as I am currently going through the same exact bullshit you experienced! The only difference is that my idiot self decided to change my mobile number and add a caller id service on my mobile plan to show my name since that is what one out of the 36 I have spoken to told me was needed, my name to show some association with the phone number provided… wtf?
I am in shock. So I fill out the forms online, everything goes fine and then I receive a fraud alert text message to confirm it is me. Then, after AM my cell phone wakes me up. The Citi fraud computer decided to have me confirm a second fraud alert message, just to be sure, at 1 AM. Oh, I felt so happy that morning, not. The next day I had to go to a Wells Fargo branch and we all had a great time laughing at Citibank.
Just today they send me an email saying I have not paid my card — you know, the one I closed 5 years ago. Depending what state you live in you may have a state version of a Fair Debt Collection Actices Act violation. The Federal version does not apply to first party collectors. I had a similar issue and they asked to wait for the 4 digit mailer. I complained and they gave me TYP points which is a damn joke. I was irritated at having charges blocked without any warning so I also filed a CFPB complaint while on the phone with them.
The crazy thing is they unblocked my card a few days later before I even got the mailer. Maybe because of the CFPB complaint, idk. The […]. I had a similar issue with Citi.
After I provided verbal responses to all their authentication questions, they asked me for my bank account number. I refused to give it and I had to wait for a snail mail of a code. I have a recurring subscription charge that I put on my DC last year. It declines as fraud every month like clockwork. Same amount, same day of the month. Each time I OK the charge and it finally goes through. The only reason I keep trying is the amount is small and keeps the card active in case it ever becomes useful again.
The Chase verification sounds like the script for a Phishing expedition. I would have hung up at that point and watched my card very closely. Citi is too busy giving away MILLION dollars by mistake and then not being able to get it back due to incompetence, so this does not surprise me whatsoever.
I use a couple Citi cards but all interactions with them, every single time, has been at least weird, if not infuriating. The thing with Chase is concerning though. Why is Chase able to verify you to a third party? TYP are garbage to me anyway. Request a cancelation of the card. You will likely be immediately transferred to the retention department in the States. They will fix this much more quickly.
I used to work for a subsidiary of Citi and this is wholly normal. I dont see what the issue is. When my premier card was new 6 mos ago I used it for an online purchase-something mundane like a pair of pants.
Alert Alert! Callled in had same phone number issue-then they called Chase to verify an account with them. How bizarre. I usually need to take a sedative and a shot of NyQuil before I call Citi. You are a saint Mark, after all of that I would have been ready to tell them where to go, how to get there, it which exit to take.
Citi is far from advanced. They refuse to spend money in upgrading their technology. They have very arrogant workers at the top levels. They are very unfocused on what and to whom they want to be a bank to and who they want as customers. Their arrogance will catch u with them. BTW what used to be a growing consumer bank is now down to less than branches.
They keep closing branches instead f trying to improve their way of doing banking. These major problems began about 5 years ago when the jerk that runs Citi Technology Inc. You are now dealing with foreigners who read and respond from a script. Aother bizarre thing about Citi is that when they do encounter an ongoing fraud, they are shockingly uninterested in pursuing it through law enforcement.
My wife and I both had our cards skimmed and tracked it down to a particular ATM in a shopping mall. I found that absolutely bizarre. Save my name, email, and website in this browser for the next time I comment. Notify me of follow-up comments by email.
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They then ask for the credit card number of a card from a different bank, but in my name. They want the full number and expiration. Labels: Banking Fraud. Message 1 of 8. All forum topics Previous Topic Next Topic. Valued Contributor. Re: Citibank verification process.
Message 2 of 8. Message 3 of 8. Message 4 of 8. Citi has access to your credit reports. They can verify your identity through a different card number at a different bank because that information is contained on your credit report. The verification will be conducted using your voice print whilst you are having a conversation with our CitiPhone officer. No two voices are the same; even identical twins have different voice prints.
Over 70 different body parts are involved in creating speech. Each human voice and extracted voice print is therefore unique. There may be conditions that may affect the authentication of your voice, though with a slight cold, your voice can still be authenticated. Should the authentication process be affected by a change in your voice, standard verification questions will be prompted to safe guard your confidentiality.
This service is provided to enhance your CitiPhone experience at no additional charge. Yes, we need your consent to collect, store and use your voice print to enroll in Voice Biometrics. All you would have to do is call CitiPhone Banking at 84 28 and request for enrollment. If you receive a phone call from someone offering you a preapproved Citibank credit card - on the basis you supply them with personal information such as drivers licence, address details, income details - report it to the police or contact CitiPhone at 84 28 84 28 Here are few types of fraud and the preventive steps that you can take to prevent yourself from becoming a victim.
Phishing emails, also known as hoax or spoof emails, are fraudulent emails that appear to be sent from a trusted source but are in fact, designed to trick you into revealing valuable data such as your User ID, password, card details and One-Time Pin OTP. SMiShing messages appear to be from a legitimate company and typically contain a link that takes you to a spoof website, or it may ask you to call a phone number.
Even if you don't enter any information, clicking the link can lead to other problems, such as installing malicious software or dangerous viruses to your phone. You may receive an SMS from a fraudster posing as Citibank, requesting you to share personal information, such as account or card details.
In most cases you will be directed to a fraudulent lookalike website that requests you to enter your:. Fraudsters can utilise your details to make immediate purchases or fund transfers. Our bit SSL Secure Sockets Layer encryption engine provides industry standard levels of security, ensuring your information can't be accessed by anyone else.
Authenticates all online transactions such as payments and transfers, adding new payee and updating your contact details. It also generates OTP for online purchases. If you receive a suspicious email that appears to have been sent by Citibank, contact CitiPhone immediately at 84 28 84 28 Forward all suspicious emails as an attachment to email spoof citicorp. You can verify that you are communicating with a genuine financial institution by examining the website certificate during a secure session.
This will verify the identity of the specific website you are accessing as well as validate that the site is secure and genuine. It also ensures that no other website can assume the identity of the original secure site. Please refer to your internet browser's documentation for instructions on how to view a certificate. Always ensure that you are using a secure website when submitting credit card or other sensitive information.
Report the theft of information to Citibank by contacting CitiPhone as quickly as possible at 84 28 84 28 When you visit a website with the SSL protocol, a secure connection is created between your computer and the website server you are visiting. Once this connection is established, you can transmit any amount of information to the web server safely.
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