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Advice on banking, including credit cards, PPI and switching accounts. How to make yourself heard and complain effectively. Information on tariffs and the most cost effective energy deals. Will they provide sufficient cover if you need to make a claim? Advice and top-tips for when travelling abroad. Advice on the full range of insurance policies. Read more Make a faulty goods complaint You could be entitled to a repair, replacement or a refund, answer some simple questions and Which?

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Consumer rights. Trying to contact the trading standards service? Trading standards services are delivered by your local authority and consumer concerns should be reported to the Citizens Advice consumer helpline on If you are a consumer based in Scotland this service is provided by the Scottish Government funded Advice Direct Scotland , a telephone and online consumer advice service, on Most local authority trading standards services do not have consumer help lines and can only be contacted by telephone through the consumer helplines above.

The Chartered Trading Standards Institute supplies support services for government, local authorities, businesses and individual trading standards professionals. A problem with purchases from abroad? The centre can be contacted by phone on , or by email at eccnet-uk ec. Telephone lines are open from Monday to Friday to closed bank and public holidays. More information is available on its website www. Please note that if you need advice on a problem with goods or services bought in the UK, you need to contact the Citizens Advice Consumer Service on