We store them for 30 days and after this, we delete the whole recording. If you have any special requirements for us to communicate with you, please let us know and we will make adjustments if we can. For example, we can use simple language or communicate using a signed video. We also invite you to share your pronoun preferences with us so we can communicate appropriately with you. Please note our helpline is currently open Monday to Thursday from 8.
We have information sheets in many community languages and can provide copies of a large print information booklet. If you're a journalist wishing to contact the Office, please email media ombudsman. If you have any questions, comments or suggestions about this site or any information contained in this site, you can use our online enquiry form. Guidelines on seeking information from the Ombudsman's office including Freedom of Information requests.
Your health matters. If you have, please use our complaint form to register your complaint. By complaining online, you help us to keep our telephone helpline for people who need general advice or cannot use the complaint form. If you cannot use the complaint form, you can call our helpline on It is open between 10am and 4pm, Monday to Friday, except on public holidays.
Lines are often quieter in the afternoon so we may be able to help you more quickly if you call then. It will take a little longer to reach us, but you can make a new complaint by post.
If you do not have a named person, we will contact you when we have an update on your case. Please avoid calling our helpline so we can keep it for people who need general advice or help make a new complaint. You can call our helpline on Please contact your local authority or care provider. We expect them to respond appropriately to any complaints they receive, and we usually expect you to have completed their complaints process before we can consider your complaint.
Press enquiries — see News. Request information freedom of information or subject access request - see Accessing information. It appears that your web browser does not support JavaScript, or you have temporarily disabled scripting.
If not, it's always good to chase to check that the provider is still dealing with the complaint. Send a follow up email or letter and keep a record.
If the provider is unwilling to resolve the complaint, they should send you a deadlock letter referring you to us. If not, you can still escalate the complaint to us if it's unresolved after 8 weeks 6 weeks for energy complaints about SSE.
We'll pass the details to your provider and they might resolve the issue at this stage. If not we'll review the evidence to find a fair resolution.
We base our decision on the evidence submitted by both parties. If you choose to accept our final resolution your supplier has 28 days to comply. Our resolutions are enforceable in court. In we resolved 91, complaints across companies in the energy and communications sector. We use cookies to give you the best experience.
0コメント